For a matrimonial website like LoveMarriage.online, a Refund, Returns, and Cancellation Policy should be clear that services are digital and not physical products. Here’s a professional version you can use:
Thank you for choosing LoveMarrage.online. We are dedicated to helping you find your perfect life partner.
Because LoveMarrage.online provides immediate access to premium features, digital profiles, and communication tools upon payment, we operate under a transparent framework regarding refunds and account cancellations. Please read this policy carefully before purchasing any of our premium subscription packages.
Refund & Returns Policy & Cancellation Policy
Last Updated: 03.06.2026
Welcome to LoveMarriage.online. We strive to provide quality matrimonial services to our users. Please read our Refund & Returns Policy carefully before purchasing any membership plan or paid service.
1. Digital Services & No-Return Policy
LoveMarriage.online provides online matrimonial services, profile listing services, and membership plans. Since these are digital services, no physical products are shipped or delivered.
Nature of Service: All products sold on LoveMarrage.online are strictly digital, intangible services (such as premium membership badges, chat unlocks, direct contact views, and profile boosts).
No Physical Returns: Because these are digital services, there are no physical goods to be sent, returned, or exchanged. Consequently, physical product returns do not apply to our platform.
All Sales Final: Except as explicitly stated in Section 2, all payments made for premium memberships, add-ons, or communication packages are final, non-refundable, and non-transferable.
2. No Return Policy
As our services are digital in nature, there is no return of services once a membership plan has been purchased and activated.
3. Refund Eligibility
Refund requests may be considered only under the following circumstances:
- Duplicate payment made due to a technical error.
- Payment deducted from your account but membership was not activated.
- Incorrect transaction caused by a system error on our website.
Exceptions Where Refunds May Be Granted
We will review and may grant a refund or partial credit solely under the following highly limited circumstances:
- Technical Error / Double Billing: If a technical glitch in our payment gateway causes your payment card or digital wallet to be charged multiple times for a single transaction, we will issue a refund for the duplicate payment(s). You must report this within 7 days of the transaction.
- Unauthorized Account Activity: If your payment method was used fraudulently to purchase a subscription on our platform without your knowledge or authorization, we will process a refund upon verification and cooperation with your banking institution.
- All eligible refund requests must be submitted within 7 to 15 Business days of the payment date.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after purchasing a membership plan.
- Dissatisfaction due to lack of suitable matches.
- Failure to receive responses from other members.
- Incorrect information entered by the user during registration.
- Account suspension due to violation of our Terms & Conditions.
- Partial use of membership services.
5. Refund Processing
If a refund request is approved:
- Refunds will be processed to the original payment method.
- Processing may take 7–15 business days, depending on your bank or payment provider.
- Any applicable payment gateway charges may be deducted from the refund amount.
6. Membership Cancellation
Users may cancel their membership at any time. However, cancellation does not automatically qualify for a refund of fees already paid.
7. Account Termination and Violations
To maintain a safe, respectful, and genuine matchmaking community, we enforce a strict code of conduct. No refunds will be issued under any circumstances if your account is suspended, restricted, or permanently terminated for violating our Terms of Service.
Violations that lead to a total forfeiture of your paid subscription include, but are not limited to:
- Creating fake profiles, uploading fraudulent photographs, or impersonating another person.
- Harassing, stalking, abusing, or sending inappropriate messages to other members.
- Utilizing the platform for commercial solicitation, financial scams, or requesting money from other users.
8. Subscription Cancellations
You are free to cancel your premium membership at any time to prevent future automated billing cycles (where applicable).
- How to Cancel: You can cancel your subscription directly from your Account Settings panel under the “Billing” tab, or by reaching out to our customer support team.
- Effect of Cancellation: When you cancel your subscription, your premium perks will remain fully active until your current paid billing period ends. Once the period expires, your profile will seamlessly downgrade to a free basic account, and you will not be billed again. We do not offer prorated refunds for the remaining unused days of a billing cycle.
9. How to Request an Eligible Refund
If you meet the specific criteria for a technical billing error or duplicate charge, please initiate your request by contacting our billing department:
- Support Email: [email protected] (or your dedicated support email)
- Required Details: To process your request, please provide your registered User ID, Email Address, Date of Transaction, exact Transaction Amount, and a screenshot or copy of the bank/payment statement showing the billing error.
Our internal finance team will review your claim within 5 to 7 business days. Approved refunds will be issued exclusively to the original payment method used during the purchase and typically take 7 to 14 business days to reflect on your statement, depending entirely on your banking institution’s cycles.
10. Contact Us
For refund-related inquiries, please contact us:
LoveMarriage.online
Website: https://lovemarrage.online/
Email: [email protected]
Contact Number: +91 7383986019
11. Policy Changes
LoveMarriage.online reserves the right to modify this Refund & Returns Policy at any time. Updated policies will be posted on this page with the revised effective date.
Important Note: By purchasing any membership plan on LoveMarriage.online, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy & Cancellation Policy Page.